Return, refund policy and product disclaimer


Refund policy

While we take all steps to ensure the product reaches you in good shape, sometimes under an avoidable circumstance, it reaches you damaged. Worry not. You are protected. Please read through the points below to know how you are protected in the event of the product being damaged in transit.
    • Please ensure the product is inspected at the time of receipt
    • Inform us at contact@woodooz.com of any damage to the product (With a photo) within 48 hours of receipt of the product
    • All damaged products (Duly acknowledged by us) need to be shipped to us in the original packaging within 5 days, the shipping cost of which will be borne by us
 In case the product is damaged and acknowledged by us,the customer can exercise the following options
    • 1. Get a replacement of the same product
    • 2. Get it exchanged with a different product, of the same or higher value (Differential price to be paid). No cash refunds will be made for the differential price should the selected product is of lower value.
    • 3. Use the amount as credit to purchase products in the future. 
    • Given that we make one or two of each of the designs, and the same design is not available for replacement, a full refund will be made. We will try to accommodate as much of your request as we can in these circumstances. Nothing more is important than our customer’s delightful experience with us.
    •  The refund / exchange policy does not apply to products that have been damanged after receipt.
    •  Full refund is only when we are not able to honor point 1 above and the customer is not willing to exercise points 2 and 3. Refunds otherwise will not be entertained.
    •  All replacements / refunds / exchanges / credit purchases will be entertained only after receipt of the original damaged product
Strictly no refund / replacements for the following situations :
    • You feel the product is different from what you saw in the photograph (Read through the product disclaimer)
    • You feel the product does not suit your decor and you had purchased it by mistake
    • It is a customized product and you feel the specification should have been different from what you had originally mentioned.
 Please take a moment to read the product disclaimer. Any dissatisfaction resulting out of the points mentioned there are not considered for refunds or exchanges.

Product disclaimer

All our lampshades are painstakingly hand made with lot of care and attention to details. This results in each product being distinct from every other product of the same type. Such variations in the product are a natural outcome of handmade products which makes them truly one of a kind.

Some of the hand woven fabrics, RAW silk and other similar fabrics may come with sporadic non-uniformity which is inherent to their manufacturing process . Hand painted and block printed fabrics may also have isolated variations in their patterns. These are intrinsic to how these fabrics are made which may be and should not be misconstrued as being inconsistent.

Grain patterns in the wood are as unique as our finger prints. Not all pieces are identical and hence it is difficult to match the patterns on the actual product as it is seen in the product image.

Lastly, photographs sometimes do not reflect the true color of a product, particularly when it is used with a light inside. Photos tend to be bleached and filters may be used to provide you with a near perfect look of the product. And hence, small variations in the color and texture,  as seen in the photograph is expected to be there in the actual product. However, we are committed to ensuring that we deliver you the exact product that we are showing you in the photograph.

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Our Address :
Woodooz Home Decors,
3/371, First floor,
Metukuppam, Thoraipakkam,
Old Mahabalipuram Road (OMR),
Chennai - 600097.
Ph : +91 9884070470
Email : contact@woodooz.com
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